SHIPPING POLICY
At The Velvet Stem, we take great pride in the care and quality of our handcrafted floral arrangements and products. While we currently do not offer shipping, we are happy to provide local delivery or scheduled pick-up for our customers.
Our team is committed to ensuring that every order reaches you in perfect condition—whether you're picking up in person or coordinating local delivery within 15 minutes of Braselton, GA.
Your satisfaction and trust are our top priorities, and we’re always here to help coordinate the most convenient option for receiving your blooms.
If you have any questions about delivery zones, pick-up windows, or custom arrangements, please don’t hesitate to reach out to us directly.
RETURN POLICY
At The Velvet Stem, your satisfaction is incredibly important to us. While we do not accept returns on floral arrangements or sourdough bread due to the perishable and custom nature of our products, we want to make sure you’re happy with your experience.
If you encounter any issues with your order—such as quality concerns or something not meeting expectations—please contact us directly. We’re committed to making things right and will do our best to address the situation with care and attention.
Our goal is to ensure every customer feels confident and valued when shopping with The Velvet Stem.
PAYMENT METHOD
When shopping with us, you have the convenience of choosing from various secure payment methods for our stunning floral products. We want your online shopping experience to be enjoyable and stress-free, so we provide clear payment details to make the process seamless. Your satisfaction is our goal, and we aim to keep you coming back for more of our elegant offerings.
WHOLESALE INQUIRIES
Are you a retailer interested in featuring our stunning floral products? We welcome wholesale inquiries and are dedicated to providing detailed information to support your business growth. Our straightforward approach and commitment to promoting our unique offerings can take your retail experience to the next level. Let's collaborate and bring the elegance of The Velvet Stem to even more customers.