PRIVACY POLICY

At The Velvet Stem, your privacy matters to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience every time you visit our site.

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What We Collect
When you place an order or sign up for updates, we may collect personal details such as your name, email address, phone number, billing and delivery address, and payment information. This information allows us to process your order, provide customer support, and keep you informed about your purchase.

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How We Use Your Information
We use the information you provide to:

• Process and fulfill your order

• Send order confirmations and updates

• Respond to customer service inquiries

• Improve our products and services

• Send occasional updates or promotions (only if you’ve opted in)

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Payment Security
All payments are processed securely using trusted third-party providers (such as Stripe, PayPal, or Shopify Payments). Your financial information is encrypted and never stored on our servers.

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Data Protection
We take appropriate steps to secure your information and protect it from unauthorized access, disclosure, or misuse. We do not sell or share your personal information with third parties for marketing purposes.

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Cookies & Tracking
Our website may use cookies to enhance your browsing experience and understand how visitors interact with our site. You can choose to disable cookies through your browser settings at any time.

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Your Rights
You can request to view, update, or delete your personal information at any time by contacting us directly. If you subscribe to our emails, you can opt out at any time by clicking the unsubscribe link in any message.

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Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out to us at thevelvetstem25@gmail.com. 

At The Velvet Stem, protecting your personal information is one of our top priorities. We are committed to maintaining a safe and secure shopping environment so you can feel confident every time you visit our site.

We use trusted third-party payment processors to handle transactions securely. Your payment details are never stored on our servers and are encrypted during processing to protect against unauthorized access.

We collect only the information necessary to fulfill your order, such as your name, contact details, and delivery address. This data is used solely to process and deliver your order, provide customer service, and send you important updates related to your purchase.

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You may receive a confirmation email or follow-up communication after your order is completed to ensure everything went smoothly. We never sell or share your personal information with outside parties for marketing purposes.

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If you have any questions or concerns about how your information is used or stored, please don’t hesitate to reach out to us directly. Your trust means everything to us.